WebWhen you’re welcoming an existing customer back to customer support, a greeting statement will make them feel appreciated and recognized. It’s easy to do this. Simply … WebOct 11, 2024 · Here are a few customer service scripts to get the ball rolling: Thanks for reaching out! Right now, I’m not the best person to help with this. I’m going to connect you to my colleague [Name] in the [Name of the Department] Department. Do you mind waiting a moment while I explain to [Name] what you’ve just explained to me?

10 Examples of Great Customer Service for Your Business

WebOct 23, 2024 · This reassures the customer that you’re actually listening and paying attention. You could say, “Okay, I just want to clarify what we’ve spoken about on this sales call…” Just avoid repeating their exact words back to them. 7. Maintain Eye Contact This goes without saying. That being said, some people struggle with eye contact. WebMar 11, 2024 · Sincerely thank your customer for calling or stopping by, then work in your company’s name. There’s no need to reinvent the wheel when it comes to customer service phone tips phrases – a simple … shuna\u0027s journey review

Excellent Customer Service Phrases Every Team Should Use

Web“Goodbye, Mr/Mrs [INSERT CUSTOMER NAME], thank you for calling.” This is a nice call-closing phrase to use if your contact centre is looking for advisors to do more to personalise their calls. However, the decision to … WebFrom the opening call greeting statement, an advisor can offer immediate reassuring statements, confirming that the customer has reached the right person. By introducing their job title, the advisor can establish their expertise, while also presenting themselves to be in a position of authority. shun bian in english